FAQ
Ordering
How quickly are orders processed?
Orders are typically processed and fulfilled within 24 hours of being placed.
How will I know my order has shipped?
You'll receive an email confirmation when your order is placed, and a second email with tracking information once it ships.
Do you offer wholesale or bulk orders?
Yes. Contact us at Watermans@GoWatermans.com and we'll be happy to help.
Shipping, Returns & Exchanges
We ship using standard carriers, and you'll select a delivery method at checkout. Full return and refund details are outlined below.
What is the return policy?
You have 30 days from the date you receive your order to request a return. Items must be unworn, unused, in original packaging, with tags attached, and you'll need your receipt or proof of purchase. See our full Refund Policy for exceptions and details.
How do exchanges work?
The fastest way to get what you want is to return your original item, then place a new order for the item you'd prefer once your return is approved.
When will I get my refund?
Once your return is received and inspected, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days.
What if my order arrives damaged or incorrect?
Contact us right away at Watermans@GoWatermans.com so we can make it right.
Do you ship internationally?
Yes. In addition to the United States, we ship internationally. Shipping rates and delivery times are calculated at checkout based on your location.
Get in touch
Have questions about your order, or a general inquiry?
